Welcome to IceEdge Sales Store! We’re passionate about providing premium figure skating equipment and apparel to skaters worldwide. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

About Our Products

What types of products does IceEdge specialize in?
We specialize in high-quality figure skating equipment and apparel, including:
  • Skates and blades (Edea, Eclipse Blades)
  • Blade covers and soakers (Blade Blankies, Blade Buddies, Critter Covers)
  • Performance dresses (Chloe Noel designs)
  • Protective gear (Bunga Pads)
  • Accessories and complete sets
Our products are designed for competitive and recreational skaters who demand performance and style.
How do I know which size to order for skating dresses?
Our Chloe Noel dresses come in standard skating sizes. Please refer to our detailed size charts available on each product page. If you’re between sizes or have specific fit concerns, we recommend contacting our customer service team at [email protected] for personalized advice.
Are your blades suitable for beginners?
We carry blades for all skill levels, from beginner to professional. Our Eclipse Blades and Edea Ice lines offer options for developing skaters, while our performance blades cater to competitive athletes. Look for product descriptions indicating “beginner-friendly” or contact us for recommendations based on your skill level.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely through our encrypted payment system.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We don’t store complete credit card details on our servers after transactions are processed.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery, so modifications or cancellations must be requested within 2 hours of ordering. Please email [email protected] immediately with your order number if you need to make changes.

Shipping & Delivery

Where do you ship to?
We proudly ship worldwide to most countries, except certain remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, typically arriving within 10-15 business days after shipment with full tracking.
  • Free Shipping: For orders over $50 via EMS, typically arriving within 15-25 business days after shipment.
All orders are processed within 1-2 business days (excluding weekends and holidays).
Will I need to pay customs fees?
Depending on your country’s regulations, customs fees, import duties, or taxes may apply. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices. We recommend checking with your local customs office for specific information.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey from our California headquarters to your doorstep.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of receipt. Items must be unused, in original condition with all tags attached. Please review our complete return policy on our website or contact us for specific instructions.
How do I initiate a return?
To start a return:
  1. Email [email protected] within 15 days of receiving your order
  2. Include your order number and reason for return
  3. We’ll provide return instructions and authorization
Please note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
Can I exchange an item for a different size or color?
Yes! We’re happy to help with exchanges when inventory allows. Contact us within 15 days of receipt to arrange an exchange. You’ll be responsible for any price differences and additional shipping costs.

Customer Support

How can I contact customer service?
Our team of skating enthusiasts is always ready to help! You can reach us at: We typically respond to emails within 24 hours on business days.
Do you offer product recommendations or fitting advice?
Absolutely! As fellow skating enthusiasts, we love helping customers find the perfect equipment. Email us with details about your skating level, current equipment, and needs, and we’ll provide personalized recommendations.

Didn’t find your question here? Our customer service team is always happy to help! Contact us at [email protected] and we’ll get back to you promptly.

Thank you for being part of the IceEdge skating community!